Roar Customer Manager (“the app”) is a secure console for authorised staff of businesses using the Roar platform (“the business”) to manage their customers, enrolled devices, and EMI records. It is a protected interface to admin.roarsystem.com, requires a valid account to sign in, and is not a consumer app.
Information the app handles
- Staff sign-in credentials — to authenticate the staff member. Transmitted over HTTPS.
- Customer records entered by staff — customer name, contact details, EMI/payment details, and enrolled-device information.
- Customer photo — captured via the device camera only when a staff member chooses to take the customer’s photo. There is no background or automatic capture.
- Identity documents (Aadhaar, PAN) — optional. Stored only if the staff member chooses to add them for a customer. The app functions without them.
- Exported reports — CSV exports a staff member generates are saved to the device’s Downloads folder at their request.
How data is used
Data is used solely to operate the customer and EMI management service for the business. It is not sold, not shared with advertisers, and not used for advertising. The app contains no third-party ads.
Storage and security
Data is stored on Roar’s servers, accessed over encrypted HTTPS connections, and restricted to authenticated staff.
Data retention and deletion
Data is retained for as long as needed to provide the service and to meet the business’s legal and record-keeping obligations. You can request deletion of your account and associated data — see our Account & Data Deletion page.